Return & Exchanges Policy

1. Returns and Exchanges:

Arabian Sensations is committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a return or exchange option within 14 days from the date of delivery.

2. Eligibility:

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received. Perfumes and incense must not be opened or tampered with.

3. Initiating a Return:

To initiate a return or exchange, please contact our customer service team at info@arabiansensations.com. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the process.

4. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is a result of our error. We recommend using a trackable shipping service to ensure the safe return of the item.

5. Refund or Exchange Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment. Exchanges will be shipped once the returned item is received and inspected.

6. Non-Returnable Items:

Certain items are non-returnable, including opened perfumes, incense that has been used, and items not in their original condition.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will replace the item or provide a refund, as appropriate.

8. Cancellation of Orders:

Orders can be cancelled within 24 hours of purchase. To cancel an order, please contact our customer service team.

9. Contact Information:

For all inquiries regarding returns or exchanges, please contact Arabian Sensations at info@arabiansensations.com.

10. Changes to the Return Policy:

Arabian Sensations reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from Arabian Sensations, you acknowledge that you have read, understood, and agreed to our return policy.